Privacy Policy

We are Smile MCR, based in Manchester. This privacy notice outlines how we handle your personal information and the measures we take to ensure your privacy is protected.

If you have any questions about this document or how we handle your personal data, you can contact us using the details provided below.

Information We Collect

When you receive dental care and treatment at Smile MCR, we will ask for information about you and your health. We may also receive information from other health providers involved in your care. This privacy notice explains the types of personal information we hold, why we hold it, and how we use it.

We may collect the following information:

• Personal details: Name, date of birth, address, phone number, email

  
  

• Medical and dental health information

  
  

• Clinical records, X-rays, scans, and photographs

  
  

• Treatment plans and consent forms

  
  

• Appointment dates

  
  

• Feedback and complaints

  
  

• Payment details and history

We store your information securely on our central system and in manual records at the practice. Only those directly involved in your care and the management of the practice will have access to your data.

How We Use Your Information

We use your information to provide dental care, communicate with you about appointments, and, where applicable, manage interactions with the NHS or private dental plans.

We may also use your contact details to inform you about products and services at Smile MCR. You can opt-out of marketing communications at any time by contacting us or using the unsubscribe option in any emails.

Sharing Your Information

Your information is only shared with third parties where necessary for your care or required by law. Examples include:

• Your doctor, hospital, or other healthcare professionals

• NHS payment authorities

• Private dental schemes, where applicable

We will always limit the amount of information shared to the minimum necessary.

How We Keep Your Information Safe

We use high-quality specialist dental software to securely store your personal data, which includes a secure audit trail. Our computer systems are routinely backed up, and we have strict agreements with our providers to ensure the security of cloud-based storage.

Physical records are stored securely at the practice. Only authorized staff members can access your data, and they are trained on their responsibilities regarding data protection.

We retain your records for 11 years from your last visit or until you reach age 25, whichever is longer.

Your Rights

Under UK data protection law, you have the following rights:

• Access: Request copies of your personal information.

  
  

• Rectification: Request correction of inaccurate data.

  
  

• Erasure: Request deletion of personal data under certain circumstances.

  
  

• Restriction: Request limited processing of your data in specific circumstances.

  
  

• Objection: Object to the processing of your data in certain cases.

  
  

• Data Portability: Request the transfer of your data to another organization or yourself.

You are not required to pay a charge for exercising your rights. If you make a request, we have one month to respond.

Other Websites

Our website may link to third-party websites. Please note that Smile MCR is not responsible for the privacy policies of external sites. We encourage you to review their privacy policies before submitting any personal information.

Changes to Our Privacy Policy

We review our privacy notice regularly and update this page when necessary. The latest update was made on (Insert random last month date here).